About Me
I am a technical writer with 11 years of work experience across software documentation, marketing, design, and journalism.
Work Experience
- Create and maintain customer-facing WMS software documentation.
- Prototype and implement help site architecture improvements.
- Write SOPs and lead team training sessions on video creation.
- Collaborate with stakeholders with competing priorities.
- Embed with multiple development teams and product owners.
- Interview SMEs to address documentation gaps.
- Created educational videos and articles on technical topics.
- Wrote processes and procedures in line with NIST and HIPAA.
- Ran seasonal email, direct mail, and social media campaigns.
- Designed artwork and logos for marketing materials.
- Managed 5 social media accounts for an audience of 10K.
- Designed social media graphics, print brochures, and flyers.
- Wrote email copy and multiple weekly SEO blog articles.
- Created and executed social content schedules for clients.
- Coordinated product shoots and edited photos.
- Wrote and proofread articles for Whalebone Magazine.
- Designed social media graphics for an audience of 20K.
- Performed A/B testing of social assets on Facebook.
- Presented content marketing strategies to C Suite.
- Managed a newspaper section of 20 writers.
- Assigned topics, edited articles, and conducted SME interviews.
- Also: Senior News Writer, Staff Photographer, Copy Editor.
EDUCATION
Bachelor of Arts (BA) in English and Biology | Aug 2015 – May 2018
University of Virginia (U.Va.) Echols Scholar Program, 3.6 GPA
SKILLS
- Agile Development
- Communication
- Graphic Design
- Editing
- HTML/CSS
- Interviewing
- Marketing
- Project Management
- Research
- SEO
- SMART Goals
- Technical Writing
- Video Production
- Wireframing
- WPM: 85
TOOLS
- Adobe Suite
- Camtasia
- Canva
- Confluence
- GitHub
- HubSpot
- Jira
- MadCap Flare
- Office Suite
- Salesforce CRM
- Sprout Social
- Trello
- VSCode
- WordPress
- Wrike