Work Experience

Technical Writer II
RF-SMART | Jan 2024 – Present

• Create and maintain software documentation for 2,500+ B2B customers.
• Prototype and implement help site architecture improvements.
• Lead team training sessions on video creation and editing.
• Write SOPs to document team tools and processes.
• Collaborate with cross-department stakeholders with competing priorities.
• Meet weekly with multiple development teams and product owners.
• Interview SMEs to address documentation gaps.

Technical Writer & Content Strategist
Digital Agent | Jun 2020 – Jan 2024

• Created monthly educational videos and articles on technical topics.
• Wrote processes and procedures in line with NIST and HIPAA.
• Ran seasonal email, direct mail, and social media marketing campaigns.
• Designed artwork and targeted logos for marketing materials.

Digital Marketing Manager
Rave Home Staging | Oct 2019 – Jun 2020

• Managed 5 social media accounts for an audience of 10K.
• Designed social media graphics, print brochures, and flyers.
• Wrote email copy and multiple weekly SEO blog articles.

Social & Editorial Intern
Adjective & Co. | Aug 2018 – Jan 2019

• Created and executed social content schedules for clients.
• Coordinated product shoots and edited photos.
• Wrote and proofread articles for Whalebone Magazine.

Digital Marketing Associate
Generation 180 | Jul 2017 – Aug 2018

• Designed social media graphics for an audience of 20K.
• Performed A/B testing of social assets on Facebook.
• Presented content marketing strategies to C Suite.

Health & Science Editor
The Cavalier Daily | Oct 2015 – Jan 2018

• Managed a newspaper section of 20 writers.
• Assigned topics, edited articles, and conducted SME interviews.
• Also: Senior News Writer, Staff Photographer, Copy Editor.

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EDUCATION

Bachelor of Arts (BA) in English and Biology | Aug 2015 – May 2018
University of Virginia (U.Va.) Echols Scholar Program, 3.6 GPA

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